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It is important to point out that your recently installed dispense equipment has been supplied on a free loan basis for the dispense of draught products exclusively supplied by Morgenrot Chevaliers PLC.
Draught dispense equipment is of quite a technical nature, and has been specifically designed and installed to dispense our beers, with important settings and adjustments made to the installed equipment. Please observe the following points to ensure that any problems with beer dispense and equipment can be eliminated:
DO NOT ADJUST ANY GAS PRESSURE SETTINGS
Standard settings are: Krombacher and Cruzcampo 26-28 psi, Traunstein slightly lower. DO NOT TAMPER IN ANY WAY W ITH ANY PARTS OF THE INSTALLATION
(Draught system is under pressure and can be dangerous if mis- handled) DO NOT ADD ANY OTHER COMPONENTS OR OTHER BREWERS EQUIPMENT TO THE SYSTEM
(unless with our consultation and agreement) ALWAYS MAINTAIN THE CONDITIONS OF YOUR CELLAR (OR SITE OF INSTALLATION) TO THE SAME CONDITIONS AS WHEN THE EQUIPMENT WAS INSTALLED i.e. temperature of room, proximity of any other item of equipment which may give off heat - such as a fridge or glasswasher etc. DO NOT ATTEMPT TO MOVE ANY PART OF THE INSTALLATION - contact us if adjustments need to be made ENSURE THAT THE BEER LINE IS CLEANED WITH PROPRIETARY LINE CLEANER ON A REGULAR BASIS
(we recommend cleaning is done on a weekly basis) UNDER NO CIRCUMSTANCES MUST ANY OTHER BREWERS PRODUCT BE DISPENSED THROUGH OUR EQUIPMENT
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It is essential to understand that by installing our equipment, you agree to abide by these conditions..
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Product Information And Troubleshooting Guide
In order to help you understand a little more about the nature of our beers and the dispense equipment used, we enclose a short description about both, and a quick 'troubleshooting' guide if a problem develops. Sometimes minor problems can be diagnosed over the phone by making visual checks. Please observe the details, but do not make any adjustments to the fitted equipment yourself.
Draught Dispense Equipment - Faults And Call-Outs
We make the previous conditions in the knowledge that well maintained equipment, installed professionally, will produce a regular and reliable source of draught beer dispense. Sometimes however, components can fail and need replacement or adjustment. If this occurs, IT IS ESSENTIAL TO INFORM US STRAIGHT AWAY.
We undertake to attend to any malfunctions as soon as possible, by sending our qualified engineers to the problem. If the problem has arisen because of any negligence or mis-use on your part, the call out and replacement equipment will be chargeable.
Call outs are expensive, and usually paid for by ourselves. If it can be proved that the fault occurred as a result of non compliance with any of the above conditions, we reserve the right to charge our costs accordingly to you.
For any problems with our equipment or draught beer dispense problems, please contact us at:
Tel: 0845 070 4310, Fax: 0161 737 3852, Email: sales@morgenrot.co.uk
Beer Dispense Problems
| Problem: |
Possible Cause |
| A. No Beer coming out of Tap |
- Check keg coupler is connected to the keg and latched down properly.
- Check beer line and Co2 line connected to keg coupler properly.
- Check CO2 Cylinder is not empty, or low on content. Some cylinders will not dispense the correct gas pressure needed if they are too low in content.
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| B. Dispense Tap 'stuck' |
- Call our technical services - do not attempt repair. This is usually a result of lack of regular line cleaning.
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| C. Beer Fobbing (foaming) |
There are four main reasons for excessive fobbing:
- Lack of or excessive CO2 dispense pressure.
- Incorrect Beer Temperature at point of dispense.
- Unclean beer lines.
- A 'kink' in the Beer line.
Firstly, if the beer is warm, check the cooler is on and working.
If the beer is cold and fobbing still occurs, it is most likely that the problem is gas dispense pressure related.
ADJUSTING GAS DISPENSE PRESSURE
The gas pressures are critical to good beer dispense and these settings are done when the qualified engineer installs the products.
Under no circumstances must these settings be altered.
Please inform us straight away if excessive fobbing occurs.
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| D. White particles in Beer,or Beer cloudy. |
This is the first indication of beer lines not being cleaned regularly enough.
It is imperative with (especially) these continental Beers that the lines are cleaned at least once per week, using a proprietary line cleaner.
If white flakes appear, run line cleaner through the system and leave for twenty minutes before flushing through with clean water.
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| E. Excessive use of Gas |
This is an indication that there could be a slight gas leak.
These are sometimes easy to spot, simply by hearing a hissing noise near the keg coupler.
There are occasions where the leak may be so small that no noise can be heard.
As the Gas is constantly under pressure, a small leak can lead to excess gas use. Please contact us if a leak is suspected.
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| F. Beer 'dribbling' out of Tap |
If the beer coming out of the tap starts to slow and 'dribble' out, this is a sign that the CO2 pressure is far too low.
Check your cylinder is not empty or that the contents of the cylinder are too low.
Secondly, check that the CO2 connection to the keg coupler are sound, well connected and not 'kinked'
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| G. Beer with poor taste and odour |
A strong sign that the beer lines are well overdue cleaning. Refer to section 'D' above.
It is extremely rare that the beer is 'out of condition', as the kegs are imported on a regular and frequent basis.
After making the above checks, please inform us if there is a suspicion that there could be a problem with the supplied product.
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| H. Beer not pouring quickly enough |
It is extremely important to remember that these beers are not designed to be dispensed at the higher speed of traditional English Lagers.
The speed at which the beer leaves the dispense tap is governed by the gas pressure set by the engineer on installation.
If the gas pressure is set too low or high then the beer will start fobbing (foaming) resulting in waste of beer and full drip trays.
All staff should be made aware that these are genuine, continental beers so a slightly longer dispense time is required.
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| I. Beer pulls well at first, then fobs intermittently |
This is usually due to 'CO2 breakout' in the beer line, where a bubble of CO2 will form in the line.
As more beer is dispensed, the bubble is eventually pushed out and the beer follows normally.
After the beer is left alone for a period of time, the CO2 bubble will reform again.
The main cause of this is that not enough beer is being dispensed over a given time, and beer is spending too much time, dormant and under pressure in the line without moving.
This will also cause excess yeast build up in the line eventually. Smaller kegs should be used, or re-assessment of draught viability is needed.
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| J. Beer fobs for first pint, then flows normally |
This is a difficult problem to solve and is usually caused by the initial quantity of beer left in the line after the last dispensation - usually no more than 1 - 2 pints.
If however, there is a long distance from the keg to the dispense tap, this amount can increase.
The only way to reduce the 'first pulled loss' is to site the keg nearer the point of dispense which is not always possible.
It is important to ensure that the beer line under the bar is insulated with black 'Armaflex' pipe insulation.
This will help to keep the temperature of the beer inside the line at lower then room temperature.
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For any further advice on dispense problems, please contact us on 0845 070 4310
